Shipping & Returns

Shipping

Flat standard shipping rate of $7.50 per item or $11.50 for expedited shipping if selected would be applied in the cart for when shipped within Canada or the United States.

Delivery time for standard shipping is 7 business days, for expedited shipping 2-3  business days which includes order processing and transit time.

For International buyers, discounted shipping rate will be calculated at the check out.

Please note that all import charges (consisting of your local tax rate, and applicable duties rate) are buyer's responsibility.

For all International buyers delivery times are 7 to 14 business days, assuming items are not delayed by customs at destination.

If you have any special requests or additional questions regarding shipping you can always get in touch with us via live chat or by using our Contact Us form.

Returns

You may return any unused, undamaged items in its original packaging with all its original tags within 10 days of delivery for a full refund.  We will not accept returns if you didn't refer to our size charts. Therefore, please you do need to carefully and accurately check your size before buying. Kindly refer to the size charts on the product page. 

Always refer to our individual brand's size guide to guarantee proper fitment, found on every product page under "Select Available Size" tab.

We are here to help! Please feel free to contact our support team if you have any issue with your order!

Refunds

You should expect to receive your refund within 5 to 10 business days once we receive the returned item back. This time period includes transit time for us to receive your item, the time it takes us to process your return once we receive it, and the time it takes your bank to process our refund request. If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order. Items with visible wear and tear, not in its original packaging will not be refunded.

For returned items or items for exchange, we will need 3-6 business days upon receiving your item(s) to process the solution.
After this time, the refund time-frame is as below:
Paypal account refunds: Up to 48 hours
Credit card refunds: Between 7-14 business days

Please contact info@shoefairy.ca for further help. We will do our very best to help you and reply to all messages within 24 hours.